DEFINITIONS
“app” refers to a mobile application which runs on a mobile phone, tablet, watch or other mobile device.
“Online shoppers” refers to our customers who buy goods from us online using an app or over the internet using a web browser.
“ROHA“, “we“, “us” and “our” refers to ROHA PERFUMES
“You” refers to you, our customer, who buys from us online.
1. GENERAL
These are the terms and conditions that apply when you use one of our websites or apps to buy goods from us (“Online Shopping Terms”). The Online Shopping Terms must be read together with the terms and conditions that apply to the use of our websites and apps and our privacy policy. Those terms and conditions are incorporated into these terms by reference.
2. ACCEPTANCE
When you buy goods from us, you agree to and accept all our terms and conditions. You also agree that ROHA may send invoices to you electronically.
3. YOUR ONLINE PROFILE AND PERSONAL INFORMATION
3.1 When you register as an online shopper, you will have to create an online profile. This includes selecting a user name and password. You will be asked for your credentials (your username and password) every time that you shop online with us. It is your responsibility to keep your credentials private and secure and not share them with anyone. Only authorised users may access their online profile with their credentials. We accept no liability for any damages or losses that you may suffer from the unauthorised use of your profile.
3.2 When you shop our goods online using one of our websites or apps, you give us your consent to collect and process your personal information, which we have to do in order to (for example) create and manage your account, process your payment, fulfil your order, communicate with you and deliver your goods. If you do not want us to collect and process your personal information, you should not register as an online shopper or shop with us online, as we will not be able to provide you with goods or services. Please refer to our Privacy Statement for more information on how we process, share and protect your personal information and your rights regarding your personal information.
You may also choose to buy our products by contacting us directly and arranging to pay directly into our bank account.
4. GOODS AND PRICING
4.1 Goods Subject to Availability and Confirmation: All goods displayed on our website are subject to availability. If any goods you ordered are not immediately available or are not available at all, we will let you know as soon as possible. Goods are only available for delivery in South Africa.
Please ensure that before you make payment you contact us over WhatsApp or telephonically to confirm that we have the stock available .
Should you wish to place an order for goods not in stock which we will have to secure from our supplier you may be required to pay an advance deposit.
All good ordered will be delivered only once full payment has been received by us.
4.2 Price: The stated prices on our website are in South African Rand and are only valid and effective in South Africa and include VAT ( to the extent that we are obliged to levy VAT). Wholesale product prices are estimates and must be negotiated on a case by case basis.
4.3 Display, Quality, and Description: We will use our best efforts to accurately display the goods, specifically regarding their colour, description, and price. Please remember however that the way you see the goods is also dependent on the device that you are using to access our websites or apps. We cannot guarantee that the goods you receive will look or smell exactly as you have seen it or we have described . Pictures are for illutstrative purposes only.
Furthermore, we are reliant entirely on the representations of our suppliers as to the origin and quality of the product sold and we accept their assurances in good faith. We cannot however give any warranty in this respect.
The description of the scent of the goods on our website is at most a best endeavour.
When we deliver the goods, we may package it in a different bottle as bottles are subject to availability.
4.4 Order Completion: We will indicate the acceptance of your order by delivering the goods to you, or allowing you to collect it. Only at that point will your order be complete and an agreement of sale between you and us come into effect (the “Sale”). This is regardless of any communication from us stating that your order or payment has been confirmed. We will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amounts already paid. Adding goods to a wish list or placing it in an online shopping cart/bag without completing the purchase process (“checking out”) does not constitute a valid order, so we may remove the goods from your online bag/cart if stock is no longer available and change the price of the goods without notice to you. You cannot hold us or any third party seller liable if the goods are no longer available, or the price has changed when you check out or try to check out at a later stage.
4.5 Order Cancellation by Us: We reserve the right to not process an order or to cancel an existing order (partially or completely):
- If you have gone under debt review before your order is fulfilled;
- If, on any of our websites or apps, we suspect that you have, or have tried to: abuse the website/app; intercept data; commit fraud; hack into our systems; or create multiple user profiles to take advantage of a promotion or other offer intended by us to be used once-off by you. We will also be entitled to blacklist you on our database, delete your profile and suspend or terminate your access to our websites and apps (in which case we accept no liability which may arise); and
- If there has been an error. Errors include system errors, the goods no longer being available, incorrect price, quantity or description of the goods. We will not be bound by errors and we will inform you of such errors as soon as we become aware of them.
If cancellation of an order is initiated by us, no cancellation fees will be payable. We will refund you the Rand value that you have paid, only if you have already paid for the cancelled order. We will not be liable for any loss or claim relating to a cancelled order or refusal to process an order. We are not bound by any incorrect information about goods that are on our third party providers’ websites or that we rely upon from our suppliers.
5. DELIVERY, COLLECTION AND STORAGE
5.1 Delivery Fee: We will charge a delivery fee for every order you place, which will be quoted and billed at checkout. The delivery options presented to you in checkout are dependent on your cart contents and delivery address.
5.2 Additional Delivery Charges: Additional delivery charges (which will vary, depending on your delivery address) may apply to outlying areas, Delivery fees may change at any time without notice to you. The delivery fee and any additional charges applicable to your order will be communicated to you and must be paid when you place an order.
5.3 Delivery: We will arrange for delivery to the delivery address that you provided to us in checkout. We are not responsible for any loss or unauthorised use of the goods once we have delivered the goods to the delivery address you have provided to us.
Our couriers deliver between 09h00 and 17h00 on weekdays (Monday to Friday, excluding public holidays) in South Africa. Our ability to deliver is also always subject to certain factors, including the availability of the goods and the supply of accurate delivery address details.
Overseas deliveries are based on the courier company’s schedules and capacity.
5.4 Delivery Period: We will always do what is reasonably possible (but cannot guarantee that we will be able) to ensure that delivery happens within the approximate timelines indicated at checkout. We stress that you must confirm that we have the stock available with us over WhatsApp or telephonically .
If there are any delivery-related problems that cause unreasonable delays, you may refuse to accept delivery and we will refund you the Rand value that you have paid. We will try to deliver all the goods in your order at the same time, but goods may be sourced from multiple suppliers which are based in different countries and may arrive in multiple packages.
5.5 Documentation: On delivery of your order, you will receive a delivery note and a returns form.
5.6 Access to the Delivery Location: You must ensure that we can access the place of delivery, and that the location is cleared for the goods to be delivered.
5.7 Stock Availability: We cannot guarantee the availability of stock, but will use reasonable efforts to ensure that stock is available. We will notify you when goods are no longer available after you have placed an order. We will refund you the Rand value for the goods you have purchased.
We rely on the information provided to us by our third party providers regarding the availability of their stock. We are not liable for any inaccuracies in the information supplied to us. Please contact via WhatsApp on +27829030427 or any other number indicated on our website if you have any stock-related queries.
5.8 Accepting your Delivery: If you are unable to accept the goods yourself, please ensure that you or your authorised representative are available at the delivery address. If anyone else accepts delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf. On delivery we will require that you or your authorised representative sign for the goods, write down your or their name and produce a form of identification (for example, an original ID or driver’s licence). This is to confirm that the goods have been received. If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time. You will be charged additional delivery charges if we cannot deliver the goods to you due to access problems or if you are not available when we deliver the goods. If we are unable to deliver the goods to you after three attempts, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, deduct charges we have incurred for failed deliveries or additional storage, and refund the balance due to you.
5.9 Inspecting the Goods: You must inspect the goods when they are delivered to you. If you are satisfied that the goods are in good condition and not damaged, you or your representative must sign the delivery slip, which will be proof that the goods have been delivered in a good, undamaged condition. If the goods are damaged in any way, you must note the reason for rejecting the goods and the nature of the damage on the delivery slip, notify us immediately and not accept delivery of the goods. If you do not note the reason for rejecting the goods and the nature of the damage on the delivery slip, we are entitled to regard the goods as if they were in good condition and not damaged when delivered to you.
5.10 Courier: We sometimes make use of courier services to deliver the goods to you. We are not be liable for any damage suffered or any losses incurred arising out of any act or omission by the courier, its directors, employees, sub-contractors, agents or representatives. By shopping with us online, you agree that we may share your personal information with our couriers so they can deliver your goods to you. Please refer to our Privacy Statement for more information.
5.11 Collection: You must indicate at checkout if you prefer to collect your ordered goods from our premises rather than to have it delivered.
The person who collects the goods must have the original order confirmation, the original proof of purchase such as the invoice and produce a form of identification. You or your representative must inspect the goods when they are collected and sign a collection slip, which will be proof that the goods were collected in good, undamaged condition. If the goods are damaged in any way, you must notify us immediately and not take the goods. You accept full responsibility for the goods once they leave our store or distribution centre and we will not be held liable for any loss or damage to the goods, whether you, your representative or a third party transporter collected the goods.
6. RETURNS AND GENERAL WARRANTIES
6.1 For hygiene reasons we do not accept return of toiletries, cosmetics or perfumes or wood. It is your responsibility to make sure that the goods are in good order before accepting delivery.
6.2 Incorrect Items Delivered: Should we accidentally deliver the wrong goods to you, or if the goods are not as described on our website or app, or the goods are missing any parts:
- Please do not remove any of the stickers or labels, or remove the goods from its original packaging.
- Notify us immediately and we will collect the goods from at no charge and issue you with a refund (using the same method of payment you originally used for the purchase).
6.3 We will refund you in full, minus delivery charges (if applicable), if you meet all the requirements above. If you have received the goods as a gift or if you do not have the original delivery note, invoice or returns form, a refund is not available to you and we will in our sole and absolute discretion decide whether to allow you to exchange the item for goods of the same value, minus any current promotional discount.
the goods are not defective or not affected by quality issues,
we will refuse to refund you or accept return of these goods. Longer warranty periods apply to certain goods, for example select furniture items. Please refer to the product page for more information.
7. IF YOU WANT TO CANCEL YOUR ORDER
You may only cancel your order before it has been paid. You can find your order by simply typing in the email or cell number you used when you placed the order, and your order number, into the form at the bottom of the site.
8. PAYMENT
8.1 All payments must be made to our designated bank account.
We take reasonable steps to secure your payment information and we use a payment system that is sufficiently secure, with reference to accepted technological standards at the time of the transaction and the type of the transaction concerned.
You may choose to make payment by way of EFT and may arrange to make payment to our designated bank account by contacting us over WhatsApp or telephonically.
8.2 If you are paying by credit card, we will place a holding reserve of funds for the total cost of your online order. Final payment will only be processed on the finalisation of your order and prior to delivery. If your order will be delivered in more than one batch, we will take full payment at the first shipment. We will also take full payment immediately if the delivery date is 14 days or more into the future.. You consent to our use of the services of reputable and secure third party payment service providers in order to process credit card transactions and acknowledge that doing so necessitates the disclosure of your credit card information when you make a purchase.
9. GENERAL
We are entitled to amend these online shopping terms and conditions, at our sole discretion, from time to time, without notice to you.